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ORDERING INFORMATION
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All items will be shipped at a reduced shipping rate securely packaged within two business days and will arrive with the Certificate of Authenticity. You can order your gifts in three ways.

1. Pay by credit card through a secure server, This is a safe and the fastest way to receive your items. You will receive an automatic confirmation of your order by email. If, for any reason, the transaction does not get through, please give us a call at 207-649-7853, we will try to help.

2. We can accept your payment by telephone. You may call us directly to 207-649-7853 or send us an e-mail, (info@kremlingifts.com) with stock numbers of the items that you would like to purchase. Stock numbers appear in the gallery and on item's individual page. Please provide us with your credit card number and expiration date, as well as shipping and billing address.

3. Send your check/money order by mail. Please first send us an e-mail (info@kremlingifts.com) with stock numbers of the items that you would like to purchase. We will put your items on hold. Stock numbers appear under the name of every item. Make a check payable to KremlinGifts.Com and send it to:

KremlinGifts.Com
Box 0002
Fairfield, ME 04937-0002

EXCHANGE AND REFUND POLICY

100% MONEY BACK GUARANTEE If for any reason you are not satisfied with your purchase, simply return the merchandise within 30 days for a prompt refund. We just ask you to please use the original packaging materials or the ones that are equally secure. Shipping charges are not refundable.

Wholesale pruchases: Our wholesale program is closed, sorry for the inconvenience.

FOR YOUR PEACE OF MIND

One of the shipping options that we offer is Priority Mail for only $5.95 for packages up to 4Lb. Packages with weight that is over 4Lb will be charged $4.00 more. We will notify customers in this case. Thank you for your understanding.

International orders - $15 flat fee for First Class Mail (books and calendarsexcluded). Shipping cost for larger size, weight international orders , over 2 Lb., will be charged according to the USPS rates, no extra fees will be added.

Kremlin Gifts Company is not responsible for items that are delayed or lost in the mail. Additional insurance may be purchased at customer's request and expense. Alternative shipments can also be arranged: FedEX, UPS. You will pay only actual shipping charges.

PRIVACY POLICY

You may voluntarily provide personal information to place an order or other request for information. This information is used by us to action your order/request. .This information is not redistributed to anyone for any purpose. It is provided solely so that we are able to fulfill orders. Our site does not use cookies; we do not track down our visitors.

ABOUT OUR COMPANY

Our company came to existence in December 1997. We work directly with more than 70 very talented artists in Russia, who create their masterpieces in a variety of styles. Each one of the artists is a gem in their own field, but each one of them demands an individual approach. We are a very friendly team committed to provide you with a pleasant and safe shopping experience, smooth shipments and fast and friendly customer service.

natasha

oleg
andrei
Natasha, Owner, General Manager
Oleg, Kholui, Fedoskino Expert
Andrei, Customer Consultant, Web Designer
sergei
alex
marina
Sergey,
Nesting Dolls Expert
Alex, Database
Architect
Marina,
Palekh, Khokhloma Expert